Refund Policy
Last Updated: 1 January, 2026. Review our 7-day money-back guarantee and refund procedures for BesideAI.
Refund Policy
At BesideAI, we are committed to providing a high-quality AI assistant to enhance your productivity. We believe in our product and want you to be completely satisfied with your purchase.
7-Day Money-Back Guarantee
We offer a no-questions-asked 7-day money-back guarantee on all our subscription plans.
If you are not 100% satisfied with BesideAI for any reason within the first 7 days of your initial purchase, we will issue a full refund.
Eligibility for Refund
- To be eligible for a refund, you must submit your request within 7 days of your initial purchase date.
- This guarantee applies to your first subscription charge only.
- Renewals are not eligible for refunds unless requested within 24 hours of the renewal charge.
How to Request a Refund
To initiate a refund request, please contact our support team:
- Email us at support@besideai.work with the subject line "Refund Request".
- Include your account email address and transaction ID (if available).
- (Optional) We appreciate any feedback on why the product didn't meet your needs, as it helps us improve.
Our team will process your request within 2-3 business days. Once processed, the refund will be credited back to your original method of payment. Please allow 5-10 business days for the funds to appear in your account, depending on your bank's processing time.
Exceptions
- Lifetime Deals: Refund policies for Lifetime Deals (LTD) purchased through third-party platforms (e.g., AppSumo) are subject to the refund policy of that specific platform.
- Abuse: We reserve the right to deny refunds in cases of suspected abuse of our refund policy or Terms of Service.
Contact Us
If you have any questions about this Refund Policy, please contact us at:
- Phone: +84 949270590
- Email: support@besideai.work
- Visit Us: Apartment No. S203 5A22, Vinhomes Ocean Park, Da Ton Commune, Hanoi, Vietnam