Privacy Policy

This Privacy Policy describes how BesideAI ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our browser extension, website, and related services (collectively, the "Service"). We are committed to protecting your privacy and ensuring transparency in our data practices.

By using BesideAI, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use the Service.

Information We Collect

We collect information in several ways to provide and improve our Service:

Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, password (encrypted), and profile information.
• Payment Information: When you subscribe to a paid plan, we collect billing details through our payment processor (Lemon Squeezy). We do not store your full credit card numbers on our servers.
• Communications: When you contact our support team, we collect the content of your messages, your email address, and any attachments you provide.
• User Content: Documents, PDFs, or text you upload or input for processing by our AI features.

Information Collected Automatically

• Usage Data: We collect information about how you use the Service, including features accessed, actions taken, and time spent.
• Device Information: We collect information about the device and browser you use, including device type, operating system, browser type and version, and screen resolution.
• Log Data: Our servers automatically record information including your IP address, access times, pages viewed, and referring URLs.
• Extension Activity: We collect data about extension interactions, feature usage, and performance metrics to improve the Service.

Information from Third-Party Services

When you connect BesideAI with third-party services (such as Google accounts for Gmail assistance), we may receive limited information as authorized by you and permitted by those services.

How We Use Your Information

We use the collected information for the following purposes:

Providing and Improving the Service

• Process your requests and provide the features you use
• Personalize your experience based on your preferences and usage patterns
• Analyze usage trends and optimize the Service
• Develop new features and functionality
• Fix bugs and improve performance

AI Processing

• Process your documents and content to provide AI-powered features
• Generate translations, summaries, and responses
• Improve our AI models' accuracy and performance (using anonymized, aggregated data only)

Communication

• Send you important notices about your account and the Service
• Respond to your inquiries and support requests
• Send promotional communications (with your consent, where required)
• Notify you about changes to our Terms or Privacy Policy

Security and Compliance

• Detect, investigate, and prevent fraudulent or unauthorized activities
• Enforce our Terms of Service
• Comply with legal obligations and respond to lawful requests

Business Operations

• Process payments and manage subscriptions
• Maintain accurate records and perform analytics
• Conduct research and analysis to improve our business

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating the Service, including:

• Payment Processors: Lemon Squeezy for payment processing
• Cloud Infrastructure: For hosting and data storage
• AI Model Providers: For processing AI requests (content is transmitted securely and not retained by providers beyond processing)
• Analytics Services: For understanding usage patterns
• Email Services: For transactional and marketing communications

These providers are bound by confidentiality obligations and are only permitted to use your information as necessary to provide their services to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

Business Transfers

If BesideAI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership and the choices you may have regarding your information.

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

Aggregated Data

We may share aggregated, anonymized data that cannot be used to identify you for research, analytics, or business purposes.

Data Storage and Security

Data Storage

We store your data on secure servers provided by reputable cloud service providers. Your data may be stored and processed in data centers located in various regions to ensure reliability and performance.

Security Measures

We implement industry-standard security measures to protect your information, including:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict access controls limit who can access your data
• Regular Audits: We conduct regular security assessments and audits
• Secure Development: We follow secure coding practices and conduct code reviews
• Incident Response: We have procedures in place to detect and respond to security incidents

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to:

• Request access to the personal information we hold about you
• Receive a copy of your data in a structured, machine-readable format
• Request information about how your data is processed

Correction

You have the right to request correction of inaccurate or incomplete personal information.

Deletion

You have the right to request deletion of your personal information. We will comply with your request, subject to certain exceptions (e.g., when we need to retain data for legal compliance).

Restriction and Objection

You have the right to:

• Request that we restrict processing of your personal information
• Object to processing based on legitimate interests
• Object to direct marketing communications

Consent Withdrawal

Where we process your information based on consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing before the withdrawal.

Exercising Your Rights

To exercise any of these rights, please contact us at support@besideai.work. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns
• Improve the Service

Types of Cookies We Use

• Essential Cookies: Required for basic functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use the Service

Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the Service.

Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our Service.

Children's Privacy

BesideAI is not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will promptly delete it.

If you believe we have collected information from a child, please contact us immediately at support@besideai.work.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy when transferred internationally.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise your CCPA rights, please contact us at support@besideai.work.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on your consent, contract performance, legitimate interests, or legal obligations
• Data Protection Officer: You may contact our privacy team at support@besideai.work
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:

• Posting a notice on our website
• Sending an email to the address associated with your account
• Displaying a notification within the Service

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Phone: +84 949270590
• Email: support@besideai.work
• Visit Us: Apartment No. S203 5A22, Vinhomes Ocean Park, Da Ton Commune, Hanoi, Vietnam

For privacy-related inquiries, please include "Privacy" in the subject line of your email to help us respond promptly.